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Information Before Booking

All Nine Nine programs operate on a reservation basis following an initial consultation.

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Nine Nine assists with scheduling appointments with hospitals and partner companies, coordinating itineraries, and providing interpretation and transportation support; we do not directly perform medical procedures.

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As a general rule, clients are responsible for handling their own visa applications.
However, if necessary, we can assist in preparing required documents—such as hospital appointment confirmations—after verifying them with the hospital.

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Clients are generally expected to book their own flights and hotels;
however, we can provide information on hotels that suit your itinerary and travel route upon request.

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※ Visa and entry requirements vary by country; please verify the final details with official authorities before departure.

Privacy Policy

NINE NINE AGENCY places the utmost importance on the protection of users' personal information and is committed to ensuring the security of the personal data provided online while using our services.

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In accordance with our Privacy Policy, NINE NINE AGENCY collects and uses personal information provided by users only to the extent necessary for scheduling consultations and delivering services.

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The NINE NINE AGENCY Privacy Policy covers the following:

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1. Consent to Personal Information Collection
NINE NINE AGENCY provides a procedure for users to click an "Agree" button regarding the Privacy Policy or Terms of Use; clicking this button constitutes consent to the collection of personal information.

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2. Purpose of Collection and Use of Personal Information
"Personal information" refers to information regarding a living individual. Information collected by NINE NINE AGENCY is used for consultation responses, customer communication, reservation and scheduling, service provision, customer management, and the administration of customer benefits (such as premium cards or point cards). We do not disclose users' personal information without their prior consent.

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3. Items of Personal Information Collected and Collection Methods
NINE NINE AGENCY collects essential information online when users sign up for membership services.
Information collected during consultation requests includes name, contact details, email address, messenger ID, nationality, planned visit date, and inquiry details. If a medical consultation is required, additional information—such as health status, medical history, current medications, allergies, history of past procedures or surgeries, and reference photos—may also be collected.
Under no circumstances will the information you provide be used for purposes other than those disclosed to you in advance, nor will it be leaked to external parties.

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4. Provision of Personal Information to Third Parties
Personal information may be provided to relevant institutions or partners—such as medical facilities, transportation providers, beauty salons, spas, photography studios, interpreters, and cultural program operators—when necessary to provide the services requested by the customer.

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5. Retention and Use Period of Personal Information
In principle, users' personal information is destroyed without delay once the purpose of its collection and use has been achieved. However, the Company may retain personal information for the duration necessary to provide services and manage customer benefits. Sensitive information, such as health data and consultation reference photos, is managed on a limited basis within the necessary scope.

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6. Rights of Data Subjects and Methods of Exercise (Request for Deletion of Personal Information)
Customers may request access to, correction of, deletion of, or suspension of the processing of their personal information.
Please contact the email address below to request access to, correction of, deletion of, or suspension of the processing of personal information.


“The full text of the Privacy Policy is displayed when you check the box agreeing to the Privacy Policy.”
NINE NINE AGENCY INC. Email: bono@ninenineagency.co.kr

Usage Information

  1. NINE NINE AGENCY provides concierge services that assist with clients' itineraries for visiting Korea, including scheduling medical appointments, arranging beauty, spa, photography, and cultural programs, as well as coordinating transportation and schedules.

  2. NINE NINE AGENCY is not a medical institution and does not directly perform medical procedures.

  3. Medical consultations, diagnoses, procedures, surgeries, and post-treatment care are conducted under the responsibility of the respective medical institutions and their medical staff.

  4. Outcomes of medical procedures, side effects, medical incidents, recovery processes, and client satisfaction may vary by individual; NINE NINE AGENCY does not guarantee specific medical outcomes.

  5. Costs for medical institutions and partner services may be paid directly by the client to the respective institution or partner company, in accordance with their specific policies.

  6. Policies regarding reservations, cancellations, and refunds may vary depending on the type of service and the regulations of each institution or partner company; clients will be informed of these details prior to reservation confirmation.

  7. For tours, group programs, or customized itineraries planned and operated directly by NINE NINE AGENCY, separate cancellation and refund policies applicable to each program will be provided.

    ※ Content Usage Notice
    All content on this website—including text, images, videos, logos, and designs—is the property of NINE NINE AGENCY or the rightful rights holder and may not be used without prior consent.

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